RETURNS & CANCELLATIONS
Nefarious Cellars | Effective March 2026
We stand behind every bottle we ship. If something isn't right, we want to hear from you.
All Sales Are Final
Due to state regulations governing the sale and shipment of alcohol, Nefarious Cellars does not accept returns on wine purchases. All sales are final once an order has been placed and processed.
We understand this is a firm policy, and we take extra care to ensure every order leaves us in perfect condition. If something goes wrong on our end or in transit, we will make it right.
Damaged or Incorrect Orders
If your wine arrives damaged, broken, or if you received the wrong items, please contact us within 7 days of delivery:
• Email: hello@nefariouscellars.com
• Phone: (509) 682-9505
Please include your order number and a brief description of the issue. Photos of damaged packaging or bottles are helpful but not required. We will follow up promptly and work with you on a resolution, which may include replacement bottles or store credit.
Quality Issues
If you open a bottle and believe it has a quality defect — cork taint, oxidation, or other wine fault — please reach out to us. We take quality seriously and want to know. Contact us at hello@nefariouscellars.com with your order number and a description of what you experienced. Each situation is handled individually and at our discretion.
Order Cancellations
Orders may be cancelled within 24 hours of placement. To cancel an order, contact us as soon as possible at hello@nefariouscellars.com or call (509) 682-9505. Please include your order number in your message.
After 24 hours, we cannot guarantee cancellation as orders may already be in processing or fulfillment. Orders that have already shipped cannot be cancelled.
Failed Deliveries
All wine shipments require an adult signature (21+) upon delivery. If a delivery attempt fails because no adult is available to sign, the carrier will make additional attempts or hold the package at a local facility. It is the customer's responsibility to arrange receipt of the package.
If a package is returned to us due to repeated failed delivery attempts or an incorrect address provided at checkout, we will contact you to arrange reshipment. Reshipment charges will apply. Nefarious Cellars is not responsible for packages that cannot be delivered due to customer error or unavailability.
Refunds
When a refund is approved, it will be processed to your original payment method within 5–7 business days. Processing times may vary depending on your bank or credit card provider.
Contact Us
We're a small operation and we genuinely care about your experience. If something isn't right, please reach out — we'd rather hear from you than have you disappointed.
hello@nefariouscellars.com
(509) 682-9505
Monday – Friday, 9am – 5pm Pacific